Customer Care - Opt In Prospects - Outbound Calls to Existing Client Base

Location: Work from Home, Remote, Virtual, United States
Date Posted: 01-08-2018
ViaSource Solutions, Inc. is currently recruiting highly skilled, accountable and professional individuals for virtual agent opportunities. We offer both Inbound and Outbound Campaigns for customers in a variety of industries, and daily work can include placing orders, closing sales, customer service, registration, appointment setting, lead generation, and more!  We are a 100% work from home call center that operates 24/7/365. With a variety of part-time and full-time schedules that offer 30-40 hours weekly, there is no doubt that you will be able to find a schedule and campaign to match your skills and needs!

As you well know, work at home positions are in demand and available positions are filled quickly! Please do not apply without a professional resume or working USB headset. You will need your USB headset to complete the interview/verification process immediately following placement of your application. If you do not have a resume or USB headset, we urge you not to apply until you can meet these requirements. Applications with missing information will not be processed. 

***RING IN the NEW YEAR with a NEW CAREER***

We are currently seeking an experienced call center sales agent to join our Inbound Sales team.

 
Position type:
Sales - Inbound and Outbound  / Independent Contractor (1099)
 
Compensation:
$10.50 per hour

Schedule:
Full-time, Varied Shifts Available

 
Campaign Overview:
On this campaign, you will primarily focus on making customer care calls to our existing client base to follow up on customer well-being and explore additional services as needed. You will lead the caller through an eligibility questionnaire and discuss products the caller has expressed interest in as well as other products that are found to benefit the caller.

Necessary Skills and Abilities:
  • Previous call center sales experience required.
  • Excellent call control and the ability to quickly engage and communicate over the phone.
  • Comfortable with heavy call volume and meeting/exceeding individual sales metrics.
  • Ability to exhibit patience, empathy, and respect for all callers.
  • Friendly, upbeat, clear speaking voice with the use of proper English.
  • Diligent about time management and ability to maintain the agreed upon schedule.  
  • Good computer knowledge with ability to quickly learn and navigate new systems as well as troubleshoot system and internet connectivity issues.
  • Knowledge of Windows applications and email communication is a must.
  • Ability to maintain a quiet and professional work space free from outside noise and disturbance.
Requirements and Qualifications: 
  • Minimum one-year verifiable experience in a call center with sales or customer retention is required. Outbound calling experience is preferred. (NOTE: This position is not Customer Service or Support.)
  • High school diploma or equivalent. Some college is preferred.
  • Available to work weekend shifts.
  • Available to work a minimum of 40 hours per week including one set shift each weekend.
  • Must pass a Felony Background Check. Cost is covered by ViaSource Solutions, Inc.
Hardware Requirements:
Please be prepared to visually verify all equipment during the certification/interview process.
  • Desktop PC or Laptop. Sorry, no Macs.
  • Operating System of either Windows 7, 8 or 10
  • Processor Speed of 1.80GHz or higher
  • Minimum 3.0GB of Available RAM
  • USB ONLY Headset. No wireless, Bluetooth, prongs, adapters or earphones accepted.
  • Minimum 17” screen or monitor. Dual monitors, tablets or smartphones are not permitted.
  • Hardwired, Ethernet connection. (We do not accept Clear Wireless, Hughes Net or any Wireless, Satellite or Hotspot connections.)
  • Minimum ISP download speed of 5mbps.
  • Must maintain active virus protection on your computer at all times.
  • Laptop users must have and use an external mouse.
Additional Information:
After successfully passing the interview/verification process, you will be invited to attend training. All of our campaigns include 2-4 days of paid training, depending on the specific campaign.

Please check your email and spam filters following placement of your application. Our certification/interview process is a self-paced, automated process, and you will immediately receive detailed instructions on how to begin. Be sure to read all directions and follow them carefully. The average time from start to finish is 45 minutes to an hour. It is highly recommended that you apply when you can see the entire process through to completion.  Once your file has been reviewed, you will receive notification on any suggestions or corrections that need to be made. Regardless of the result, you will receive notification during the process.

Not the job for you? Please share with a friend who is seeking a work at home opportunity!
 
ViaSource Solutions, Inc. is proud to offer contracts in the following states:
Alabama   Idaho   Minnesota   New Jersey   Rhode Island
Arkansas   Indiana   Mississippi   New Mexico   South Carolina
Colorado   Iowa   Missouri   North Carolina   Tennessee
Delaware   Kentucky   Nebraska   Ohio   Texas
Florida   Louisiana   Nevada   Oklahoma   Virginia
Georgia   Michigan   New Hampshire   Pennsylvania   West Virginia
 

 
 
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