Thank you for your interest in joining ViaSource Solutions, Inc. We would like to invite you to complete the certification process so we can consider you for any available contracts that may fit your skills and experience. Our certification process consists of 4 easy steps:

Video Submission - System Requirements
Video Submission - Personal Interview
Document Submission - Proof of Identity/Address
Electronic Submission - Background Check

In this first step, you are given the opportunity to demonstrate your ability to:

Read and follow both written and visual direction
Certify your Windows-based computer
Confirm your hardwired, high-speed internet connection
Confirm your USB headset

***IMPORTANT - Please read through this email carefully. Overlooking steps or submitting an incomplete file can disqualify you from the process.***

This email is designed to walk you step-by-step through preparing, recording, and submitting your video certification. This process is completed using a free, easy-to-use video recording software that DOES NOT require the use of a webcam. We ask that you complete this process from the space and system you will use to complete your daily work. Once completed, please do not vary from the certified equipment. If you wish to verify another location or system, you may contact us directly and we will be happy to assist you.

If you need to refresh your memory regarding the position for which you applied, please visit our website at www.viasourceos.com. Although we list only a handful of our largest contracts, your application is considered for all available positions once you have completed the interview process. If you are no longer searching for employment or prefer to be removed from our applicant list, please click the opt-out button or reply to this email with your request.

Please note: this is an interview process for a work-at-home position. To ensure you are approved and prepared for training, we will assess your work environment, your ability to read and follow directions, and verify your system and equipment. We'd like to remind you that you should always have an updated antivirus program in place to protect your computer.

Please read and follow the directions carefully. For those who learn visually, there are how-to videos for each section. To get a head-start on what is expected, feel free to watch a sample finished product here:

https://youtu.be/ZlZZ_GRM0vk
- Sample of Completed Video Certification

The preparation should take about 25-30 minutes with videos. Once you've finished your preparation, your completed video certification can be recorded in less than 2 minutes.
Before you get started, it is important to ensure you have some basic software in place and can navigate to the necessary websites needed for certification. In case you need to download or bookmark a site, we have provided the links below.

1st - Google Chrome is the only browser we use and support. If you do not have Google Chrome, you will need to download it to certify your system. Please use this link to download.

https://www.google.com/chrome/browser/desktop

2nd - Screencast-O-Matic is a free, easy-to-use video recording software that you will use to record and save your video certification file. You can navigate to the site here: www.screencast-o-matic.com and watch the how-to video here: https://youtu.be/QpLRsG8jqdk. Detailed instructions are also attached.

3rd - speedtest.net is the only approved site for assessing your upload/download speeds. You can visit the site and start your test here: www.speedtest.net and watch the how-to video here: https://youtu.be/UGhupwOkpy8

Once your test is complete, do not close the page. Instead, minimize or hide the screen so it is easily accessible during your video certification.

4th - CPU.userbenchmark.com/software.com this software is designed to assess your computers ability to process information quickly. Visit the site to download and complete your test by clicking this link: CPU.userbenchmark.com/software.com and watch the how-to video here: https://youtu.be/4WHtBoo770w

Once your test is complete, do not close the page. Instead, minimize or hide the screen so it is easily accessible during your video certification.

In addition to software and sites, you will also need to be able to navigate to certain areas within your system.

5th - Displaying your System Screen is required in order for us to confirm that your system can support your day-to-day workload. To navigate to this screen and identify the key areas you'll need to confirm, watch the how-to video here: https://youtu.be/ie5zgrvWMmA To easily access this screen during your video certification, keep it hidden or minimized until ready to share.

6th - A Hardwired Connection is required of all agents at all times, including during training sessions. Wireless, satellite or hot-spot connections are never allowed for any reason. To check your system to ensure you are using a hardwired connection, locate the icon in the bottom right hand corner of your screen that displays your internet access. If you are using a hardwired connection, you should see an icon that features a plug/cable in front of a computer screen. This icon will need to remain visible during your video certification. If you use your webcam during certification, please be careful not to obstruct the view of the hardwired icon. If you are not using a hardwired connection, simply connect an Ethernet Cable directly from your modem to your computer.

7th - Only USB Headsets are approved and accepted. In preparation, take a clear photo of your USB headset showing the entire headset, including the end that connects to your computer. This end piece should be your USB connection; no other connections will be accepted. Once you have taken a photo of your headset, upload the photo to your computer so it is easily-accessible and ready to display during your video certification. Note: in order for us to verify your sound quality, you are required to record your video certification using your USB headset; therefore, stating that you will purchase one, or submitting stock/store photos or photos of headsets in packages, will not be accepted.

Also, please know that we require the use of an external mouse if you are using a laptop. Your mouse can be wired or wireless, but it must be used at all times to avoid the excessive noise of touchpads. If you are using a laptop, we must be able to confirm you have an external mouse.

Additionally, it is required that you clear your cache before starting your workday. You can watch the how-to video here: https://youtu.be/FLyTZKUrKNg.

OK, let's get started!

If you have not already done so, launch Google Chrome and navigate to www.screencast-o-matic.com to begin your video recording. If you did not watch the how-to video, the steps to begin recording are attached to this email. If you've already reviewed the instructions and are ready to record, a sample outline is below; however, you are free to follow your own outline (just be sure you cover every required step in the process).

Sample Outline for Video Certification

START VIDEO
Introduction: My First and Last name is________________ and I reside in the _____________time zone.

Please show:

You have Google Chrome launched and pinned to your task-bar.
You are using a hardwired, Ethernet connection to the internet.
You can navigate to join.me and know how and where to enter a meeting code.
You have your speed test results, including your IP address and provider name.

Next, please confirm your system information.

Open the System screen.
Answer the following questions:
- Are you using a desktop or laptop?
- - If using a laptop, do you have an external mouse?
- Who is the manufacturer of your system?
- What is your processor speed?
- How many GB of usable RAM do you have?

Lastly, please confirm you have a USB headset and you are using it to record this video.

The make and model of my USB headset is ________________.
At this point, you may show the photo you took earlier. If you are using a webcam and wish to do so, you can now unplug your USB headset (please note, you may lose audio) and hold up the USB connection originally plugged into your computer; it must be clearly visible.

END VIDEO

Once you have completed your video, stop the recording by clicking on the blue PAUSE (II) button and refer back to the instructions on the attached documentation to save your file for upload.

If you've saved your file and are ready to upload it to our system, now is a good time to take a moment to WATCH your video and ensure everything is accounted for and fully visible. Can you hear your audio clearly? Did you capture all necessary areas and screens? Use the sample video as your guide.

Once you are satisfied with your video certification, upload the file to the link below. If your video certification passes successfully, you will receive an email with directions on how to complete the next step - the Personal Interview!

https://viasource.catsone.com/careers/33347-Step-2/jobs/7478212-Video-Certification/apply

Thank you for completing this process! Have a wonderful day!