Florida Licensed CNA - Client Care Counselor - Work from home

Join our work-from-home team as a client care counselor!

 

ViaSource Solutions, Inc. is a virtual call center offering those dedicated to working from home options since 2009.

Please read the full post prior to applying. Once we have reviewed your application, we will be in touch to request an interview.  

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Qualifications and Background

• Certified Nurse Assistant with current Florida Registration required.
• HIPAA certification (training will be provided if needed)
• A background in customer service in a clinical setting that has experience working directly with medical personnel, as well as patients.

Skills

• Excellent Communication skills – both listening and conversing
• English as a first language
• Spanish language desirable
• Friendly phone manner with a positive attitude
• Empathy with patients and medical personnel
• Motivated and eager to learn
• Problem solving skills – ability to understand a problem, interpret the consequences and suggest appropriate solution(s)
• Ability to think on the spot
• Team player

Description of Duties

• Become highly proficient in the CLIENT devices and platform.
• Initiate phone calls to patients to assist in initial Device setup and testing.
• Review patient data on regular basis to ensure patient compliance with the program.
• Conduct monthly phone calls to patients to review the received data, review the patient’s experience with the program and give advice to patient on how best to maximize their use of the program.
• Thoroughly document all interactions in the CLIENT platform.
• Conduct phone calls to patients who have not been compliant with the program, i.e. patient readings are not being received by the CLIENT platform.  Troubleshoot device problems and investigate relevant factors in order to expediently find a resolution.
• Assist patients in the resolution of device issues, e.g. batteries need replacement.
• Prepare and Email daily reports to Doctors of patients with ‘out of range’ readings.
• Escalate patient cases to internal teams as required.
• Communicate and collaborate on ideas for customer service improvement.

Equipment Needed

• Quiet professional workspace at home
• (Noise cancelling) USB Headset
• Computer (Sorry, no MAC or Chromebooks accepted)
• Secure and stable Internet connection with maximum 5% downtime.