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Patient Quality Surveys - Work From Home

Work from Home, Remote, Virtual · Customer Service

Join our work-from-home team as a Patient Experience Surveyor - 

ViaSource Solutions, Inc. is a virtual call center offering those dedicated to working from home options since 2009.

Once you have applied, complete the interview process. We will be in touch pending review of your submissions.  


Campaign Overview:

Survey patients in a professional manner to collect feedback from their recent medical experience to improve the healthcare system. This contract has various projects and is busy. 

Hours of operation:

We are now hiring for the Fall Season!

This project works Monday through Friday, no weekends, or Holidays!

We offer the following hours:

AM Part-time 7 AM - 12 Noon pacific - 25 hours weekly.

PM Part-time 10 AM - 3 PM Pacific - 25 hours weekly. 

Full-time 7:00 AM - 3:30 PM Pacific - 40 hours weekly.

Additionally, we offer attendance bonuses for those who maintain their contracted hours monthly throughout the project!


$13.00 per hour - Weekly direct deposits once setup in payroll.

$14.00 per hour - If you are Bilingual in English and Spanish


Skills and Requirements:

  • Previous survey experience preferred.
  • Friendly, professional with clear, concise speaking voice, and proper use of English language.
  • Excellent communication, and call control to remain on standardized script while offering quality customer service.
  • Distraction free, secure and quiet place to work.
  • Knowledge of Windows applications, email communication and typing skills a must.
  • Comfortable managing multiple applications simultaneously.
  • Pass complete Felony background check. (This is at no cost of the applicant, and does not include a credit check)

Equipment Requirements:

Please check your email and spam filters following the placement of your application. Our interview process is self-paced, and you will immediately receive detailed instructions on how to complete the steps. We do not require a webcam, nor are you required to be on camera at any time during the interview process.

  • Desktop PC or Laptop. (Sorry, Chromebooks, and Macs are not supported)
  • Windows 10 or 11 
  • Minimum 4.0 GB of Available RAM
  • Dual ear USB headset with noise-canceling microphone. (Wireless, Bluetooth, or 3.5- inch prong sets, adapters for prong sets, or earbuds are prohibited)
  • Hardwired internet connection is always mandatory.
  • Minimum 25 Mbps download, 10 Mbps upload, and a ping of 10 or less with 99% uptime. 
  • Wireless, satellite, or hot spot service providers are expressly prohibited, and will not be accepted.
  • Chromebooks, Mac products, smartphones or tablets are not permitted.
  • Laptop users must have and use an external mouse.
Not the job for you? Please share with a friend who may be interested in a work at home opportunity!


We hire in the following 22 states:


Apply only if you live and can work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

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