ViaSource Solutions, Inc. is a virtual call center offering those dedicated to working from home options since 2009.
We are currently seeking call center professionals for our work-at-home lead qualification team.
Paid training classes are scheduled frequently for those who apply and complete the step-by-step certification/interview process.
A mix of Inbound (lasting roughly 60 seconds) and Outbound calls (each lasting approximately 3 minutes or less) - Independent Contractor (1099)
$10.50 per hour
Hours of Operation:
Hours may vary by campaign, but are typically Monday - Friday 6:00 AM - 2:30 PM Pacific Time.
The nature of the call is qualifying their interest in obtaining health insurance. You will be required to utilize multiple scripts as well as think quickly and use rebuttals effectively. Attention to each piece of the protocol is critical as this is an insurance product, and we must adhere to the script to maintain compliance with the insurance process.
Skills and Requirements:
- One year of proven call center experience.
- High school diploma or equivalent.
- Clear, concise speaking voice and proper use of English.
- Ability to stay calm under pressure while comfortably delivering the script and rebuttals repetitively.
- Offer excellent customer experience and call control while quickly engaging in a friendly fashion.
- Managing through multiple systems, programs, and screens simultaneously.
- Knowledge of Windows applications and email communication is a must.
- Full-time availability, including diligent time management and shift adherence.
- Productive work environment offering a quiet, distraction-free, secure place to work.
- Complete and pass Felony Background Check. (this is of no cost to the applicant and does not include a credit check)
After successfully passing the certification/interview process, you will be asked to complete the form for the felony background check and invited to download and test the software. We will then speak with you to finalize your application and place you on hold for the next available training class. Our training sessions are live and virtual, lasting 2-3 days as the program dictates.
Not the job for you? Please share with a friend who may be interested in a work at home opportunity!